Guide on Point Click Care Login CNA 2023 – Maintenance/Advantages/Charting System/Importance

  Mar 18, 2024

Point Click Care CNA login software is introduced for long-term care and senior living facilities. CNA Point Click Care Login can be a perfect key for patients and nurses to keep a record of clinical information while interacting and providing care to patients at all times. Point of Care Login CNA is a cloud-based Electronic Health Record (EHR) system.

This article is oriented on the benefits of logging in with point-click care, the requirements for Point Care Click CNA access, PointClickCare Maintenance or Outage Notification, discovering how to resolve issues with innovative solutions, and many more. 

Point Click Care CNA

Currently, Point Click Care is the biggest privately held organization in Canada. Point Click Care is a secured HIPAA (Health Insurance Portability and Accountability Act) – compliant cloud-based software which is responsible to offer users the ability to access the software from any device that has a good internet connection. POC is useful for getting real-time insights into the patient’s healthcare journey. 

Point Click Care POC CNA assists senior care providers in long-term post-acute care (LTPAC). Point Click Care provides care transitions, network optimization, and patient management.

Just like Athenahealth Provider Login, utilizing Point Care Click CNA can be practical and advantageous in many ways for organizations. PointClickCare cloud-based software is one of the cost-effective ways to maintain compliance meeting regulation requirements. Point Click Care safeguards the data of their patients or residents. 

Point Click Care software is best suited for healthcare systems as the software permits users (whether they are the nursing staff or the patients) with the ability to communicate and interact with patients, the medical organization, and the involved parties.                                    

CNA Point Click Care Login

At POC CNA Login, users can enter a “Username” and “Password” while logging in to the portal. For some users, the two-factor authentication procedure can be used to ensure additional security. The process remains less complex if new to point-click care. 

In case of forgotten login information such as passwords, individuals seeking services often regain their credentials by clicking on the “Forget Password” link and by reaching out to the PointClickCare support staff.

POC CNA Login portal notifies their users with regular updates (if any). It supports its employees to get access to quick details. Also, users can access various modules and functions such as prescription management, revenue management, and clinical recording while signing in on the PointClickCare CNA Login portal.

Before moving forward, go through the details on requirements to Login on PointClickCare’s official website,

Point of Care CNA Login Requirements

To Log In on, users are advised to meet several requirements such as:

  1. Access to the official PointClickCare CNA log-in Address.
  2. Users must have a valid “Username” and “Password” to log in to CNA Point Click Care.
  3. Users must have any of the smart devices such as a PC, Laptop, Smartphone, or Tablet.
  4. In last, a stable Internet Connection.  

PointClickCare CNA Login Steps

There is no need to go through theories to Log In on PointClickCare’s portal. Users can Log In on PointClickCare’s portal by following the 5 easy and quick steps listed below:

  • Step 2 : Navigate the cursor toward the “Login” Button available in the top right corner (next to the Request Demo button)
    Navigation towards Login Button at PointClickCare’s Website
  • Step 3 : Move forward by clicking on “logIn” button
    Login Button to Access Account
  • Step 4 : Now, enter the valid “Username” and “Password” into the field for credentials
    Point Click Care’s Login Page with Field for Credentialss
  • Step 5 : At last, click on “Login” button to access an account
    Point Click Care’s Login Page with Field for Credential

The above procedure is to be practiced by the users willing to access their account on PointClickCare. Similarly, the Login process for nursing assistants or other staff members remains the same. Let’s move toward the Nursing Login process.

PointClickCare Nursing Login 

Pointclickcare Login CNA software is created to benefit patients by enabling them to communicate or interact with professionals. By logging in to the Point Click Care portal, nurses can keep track of patients, their medications, and their vital signs. 

Steps towards point click care CNA nursing login are

  • Step 1: Visit the PointClickCare login page
  • Step 2: Enter the “username” and “password” 
  • Step 3: And, click on the “Log in” button
  • Step 4: Then users are directed towards the PointClickCare Dashboard, to access the features and functions of the system

Steps to Reset the PointClickCare Password

We believe the possibility of forgetting password details. In case of a forgotten password, there is a door to a solution, which is the “Forget Password” feature. 

This feature enables users to recover or change the password by creating a new one. Now get to know How to Reset Passwords? In a rapid way-

  • Step 2 : Next, click on the “Login” button placed in the top right corner
  • Step 3 : Then, progress towards the “Login Trouble?” button and click on it
    Point Click Care’s Login Page with Field for Credentials

Note: Users will find the Login Trouble button under the Login button

  • Step 4 : In the end, follow the upcoming instructions to reset the new password 

Advantages of a Point Click Care CNA

Point Click Care CNA stands still by fulfilling the requirements of the organization. PointClickCare is capable of offering an online account system. 

With the help of this cloud-based software, users could acquire knowledge about their data, access support, and other helpful resources. The usage of PointClickCare is highly recommended for health care organizations as it is advantageous in fields like

  • Point Click Care CNA portal is a revolutionary cloud-based portal.
  • Access to patients’ records or journeys.
  • It reflects the most precise and accurate data with the help of real-time data and information.
  • Users can manage their appointments.
  • Organizations can improve customer retention with the help of PointClickCare software.
  • Users will obtain proper information on billing.
  • Users can easily oversee the details of prescriptions.
  • PointClickCare decreases the gap between post-acute care and acute care.
  • The portal of PointClickCare has the best user interface.
  • The official website of Point Click Care is responsive in a faster way.
  • It carries all the important details of the patients in one place.
  • Users will get notifications or reminders about appointments or any other important events on time.
  • PointClickCare is an ecosystem that functions for everyone.

PointClickCare Maintenance or Outrage Notification

Healthcare providers usually depend on secure yet trustworthy technology solutions. But sometimes, these systems can suffer due to random outages or maintenance requirements, which may result in a disruption in the workflow. It is essential to get maintenance or outrage notifications to keep patients safe and ensure smooth operations.

PointClickCare Maintenance Notifications are divided into 3 types 

  1. Emergency Maintenance Notification: Emergency maintenance is done at times of threat to the strength of the system. Users can access Emergency notifications as soon as possible.
  1. Scheduled Maintenance Notification: Scheduled maintenance is performed on a daily basis to ensure the smooth running of operations within the system, hence providing notifications in advance. Scheduled Maintenance is generally planned at times of low usage.
  1. Unscheduled Maintenance Notification: Unscheduled maintenance takes place while witnessing any unexpected and unpredicted issues. While maintaining, systems can be taken off for a short period of time and users will be notified as soon as possible.

Point Click Care Apps

Point Click Care introduced mobile applications for its users to obtain services using their mobile devices. POC CNA divides its services into various different applications, both for Android and iOS users. Service seekers could Log In to those applications according to their own preferences. 

Let’s get to know more about the Point Click Car applications:

For Android Devices and Apple Devices-

  1. PointClickCare PE: The app was developed to look over the patient’s medical history, make decisions and engage in conversations with senior care staff.
  1. PCC-Events: PointClickCare’s Conference is a platform for PointClickCare users and partners, specifically designed to drive real-time updates to their users.
  1. PointClickCare Companion: This application is built to empower their employees or staff members with a quick and easy-to-use workflow of distribution, documentation of services, and prescriptions.
  1. PointClickCare Care at Home: Through this app, the nursing staff ensures effective plans, and innovative solutions, and delivers home care services to their patients.
  1. Secure Conversations: It is s a secured HIPAA (Health Insurance Portability and Accountability Act) – compliant PointClickCare Secured Conversations application.
  1. Care at Home Companion: Healthcare assistants can prove the efficient delivery of home care services. The application is responsible for executing multiple tasks at the same time.
  1. PointClickCare CRM: With the use of this application, users can get a clear image of each aspect of residents or patients all over the pre-admission and move-in process.

Login Issues and Solutions 

It is evident that users may face different errors while logging In on Point Click Care Portal. There are so many factors behind Login Issues that have to work properly before accessing any websites, as we had discussed during SSM Smart Square Login. Let’s start with the issues faced by users at Point Click Care:

  • Username: Always make sure to use the correct username. Some users have access to multiple accounts and people keep changing their usernames, so the probability of entering another username is high. Double check on the credentials definitely works
  • Incorrect password: Entering an Incorrect Password is the most common cause of not being able to log in on the point of Click Care CNA. If users are flashed with the “Incorrect Password” error, make sure to double-check, check and type the right password.
  • Server isn’t responding issue: Having trouble while logging in to POC CNA, will be because the website is overloaded and too busy to function at the moment. The least users can do is to try accessing the site from a mobile device, in case of accessing the website from a computer initially and vice versa.
  • Caps lock: Sometimes, users forget that the first initials of the passwords are in caps or in small letters. Users must try to remember the correct initials. If the Caps Lock is turned on while entering the password, keep in mind to switch it accordingly; otherwise, the website won’t let users in

Tip: Always keep the login credentials noted in the device’s “Notes” applications

Contact Information For PointClickCare

Alike, various websites, PointClickCare contains some technical errors. It is understood to face trouble while logging in, or while executing functions on the website. In such cases, users should contact customer support, set up to resolve queries. 

Customer Support includes professionals who are responsible for resolving queries with the help of their expertise in their respective areas. Users can visit their headquarters to interact one-on-one with the customer support team. Users can Connect with PointClickCare’s customer support by

  • To connect with Point Click Care Customer Support on call, contact 1.877.722.2431.

Also, users can interact with Point Click Care Customer Support face-to-face by visiting their headquarters located in Canada and the United States

Canada:United States:
Head Office 5570 Explorer Drive Mississauga, ON L4W 0C4Bloomington 3500 American Blvd. W. Suite 150Bloomington, MN 55431
Toronto 145 King St. W. Suite 1601 Toronto, ON M5H 1J8Salt Lake City 10377 S. Jordan Gateway South Jordan, UT 84095
Waterloo611 Kumpf Drive Waterloo, ON N2V 1K8

Final Words

This is all about the Point Click Care Portal or login. We focused on providing detailed information that will inform users of the facts regarding the PointClickCare CNA Login. We hope that this article would help readers in many ways and answer all the relative questions that come to their mind while talking about Point Click Care CNA logins.


Ans: Yes, because Point Click Care is an Electric Media Record (EMR) software used by numerous healthcare and nursing facilities. This software ensures the visibility of patients’ data anytime.

Ans: Point Click Care was founded by Mike Wessinger and David Wessinger. They continue to control the company with the assistance of support from the Board of Directors.

Ans: Cloud-Based software is usually involved in delivering hosted services over the internet which is divided into three major categories i.e., Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)

Ans: Point Click Care serves as a Software as a Service (SaaS) platform that handles functionality for skilled nursing and senior living facilities which includes financial management, care delivery, compliances, etc.


EHR (Electronic Health Records) EMR (Electronic Medical Records)
Provides digital records of residents’ health information. EMR is a digital version of charts.
EHR shares streamlined updates or real-time information with other providers and labs. EMR is quite conservative, as it is not designed to be shared outside the individual practice or with any other.
EHR permits patients to move with their medical information.  Records of patients do not travel outside the practice.
Using EHR, organizations may access tools that providers can use while making decisions. EMRs are generally used by providers for diagnosis and treatment purposes.